Privacy Policy

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Who we are

Inner Change Therapy is the trading name of Svitlana Riabokin, a hypnotherapist based in Oxfordshire, United Kingdom. [Registered address or correspondence address, and ICO registration number if applicable]. Contact: [email address].

What information we collect

• Enquiry details — your name, email address and anything you choose to tell us when you send a message or request a consultation.
• Client records — consultation notes, session notes and personalised audio recordings created for you. These may include information about your health and wellbeing, which is special category data under UK GDPR.
• Website data — see the Cookie Policy.

Why we use it and our lawful basis

We use enquiry details to respond to you (legitimate interests). We use client records to provide hypnotherapy services under our contract with you, and we rely on your explicit consent to process health-related information. You can withdraw consent at any time by contacting us.

Who we share it with

We do not sell your information. It may be processed by trusted service providers used to run the practice, such as [email provider, video-call provider, booking system, form service, payment processor], under appropriate agreements.

How long we keep it

Enquiries that do not lead to work together are deleted after [period]. Client records are kept for [period, e.g. as advised by insurer or professional body] and then securely deleted.

Your rights

You have the right to access, correct or erase your personal data, to restrict or object to its processing, and to data portability. To exercise these rights contact [email]. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Security

Records are stored [describe: encrypted device, password-protected cloud storage, etc.] and access is limited to Svitlana Riabokin.